FAQ
-
What is a microfiber towel?
A microfiber beach towels is made from a blend of polyester and polyamide, making it lightweight, ultra-absorbent, and quick-drying. Perfect for beach trips, poolside lounging, or any outdoor adventure, these towels take up minimal space, are easy to carry and are resistant to sand. Many microfiber towels are also made from recycled materials, making them an eco-friendly choice for those who care about the environment.
-
Why choose our beach towel over traditional cotton towels?
Our microfiber towels are:
- More lightweight, compact for easy travel and fit in a waterproof carry pouch.
- Ultra-absorbent and dries faster than cotton towels (four times faster).
- Sand won’t stick and it’s keeping your bag fresh.
- With vibrant colors and stylish designs, it keeps you looking great on every beach day!
In short, we offer a beach towel that is practical and stylish.
-
Can I use my microfiber beach towel for different purposes?
Of course, you can as well for yoga, travel or even as a regular bath towel! Our towels are versatile.
-
How to take care of my microfiber beach towel?
- Wash your towel in cold water at 30°C (86°F) to keep it looking its best.
- Always wash with similar colors to prevent any bleeding.
- Avoid using bleach, as it can damage the fabric.
- You can tumble dry or iron on low heat for convenience.
- Skip fabric softener to maintain the towel’s absorbency and quality.
-
What are the Available sizes?
- Adult beach towels Size: 180cm x 90cm
- Kids Poncho Size: 60cm x 60cm, suitable for kids from 2 to 5 years old - 75cm x 70cm, suitable for kids from 6 to 10 years old
New sizes are coming soon! Stay tuned on our website for updates.
-
Do you offer custom designs or personalization?
Currently, customization isn’t available, but we frequently update our collection, so be sure to check back for new designs!
-
What is your return and exchange policy?
Your satisfaction matters to us! If you're not happy with your towel, you can return or exchange it within 14 days, as long as it’s unused and in its original condition. Just get in touch with our customer support team at alwann.contact@gmail.com—we’ve got you covered!
-
When am I supposed to receive my order?
If you're in Dubai and choose express delivery, orders placed before 10 AM will arrive the same day. Otherwise they will be delivered the next day.
For standard delivery across the UAE, orders placed before 1 PM will arrive the next day. Otherwise they will be delivered within 2 business days.
-
Do you ship internationally?
For now, we're focused on growing within the UAE — but expansion to other countries is coming soon!
-
Where is Alwann based?
We are proud to say that we are based in Dubai. All our models are designed in UAE.
-
Are Alwann towels available in stores?
You can find us online, offering a seamless shopping experience from the comfort of your home. Browse our collection and place your order directly through our website. Currently, we deliver across the UAE with fast, reliable service. Stay tuned as we expand to new locations soon!
-
How can I contact customer support?
You can contact us via WhatsApp by clicking the icon at the bottom right of your screen.
You can also reach us by filling out the form below— we’ll get back to you as soon as possible.